Frequently Asked Questions
Everything you need to know about your gear and orders.
How long does shipping take for boards and large equipment?
Most orders are processed within 24 hours. Domestic shipping typically takes 3-5 business days, while oversized items like surfboards or wakeboards may take 5-7 business days depending on your location.
What is your return policy for performance gear?
We offer a 30-day return policy on all unused gear in its original packaging. Please note that for safety reasons, items that have been used in the water cannot be returned unless there is a manufacturer defect.
Do you offer warranties on hardware?
Yes, all our hardware and boards come with a standard 1-year manufacturer warranty covering structural defects. We also offer extended protection plans for high-performance equipment at checkout.
Can I track my order in real-time?
Absolutely. Once your gear leaves our warehouse, you will receive an email with a tracking number and a link to monitor your shipment's progress through our carrier partners.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, AMEX), PayPal, and Apple Pay. For larger purchases, we also offer interest-free financing options through Affirm.
How do I know which board size is right for me?
Each product page includes a detailed size chart based on rider weight and skill level. If you are still unsure, our expert staff is available via live chat to provide personalized recommendations.